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Restaurants & queues use case

A waitlist guests join
with a scan, not a clipboard.

Print one QR code at the host stand. Guests scan, add their name and party size, and step away to grab a coffee while they watch their place in line update live. When their table is ready, one tap on your tablet texts them — no plastic pagers, no shouting names across the room.

How it works

Live in three steps.

1

Put the code at the door

Print one branded waitlist QR for the host stand, counter or entrance — it never changes.

2

Guests scan and join

They add their name and party size in one tap and get a live page showing exactly how many parties are ahead.

3

Tap to page them

When a table opens, hit Notify on your tablet and they get an instant SMS: we're ready for you.

Why a QR waitlist beats buzzers and clipboards

Physical pagers are expensive, they get lost, they walk out the door, and their range dies the moment a guest steps next door for a coffee. A paper list is worse: the host squints at handwriting, calls the wrong name, and guests hover by the door because they have no idea how long is left.

A QR waitlist fixes all of it at once. The guest's own phone is the pager, so range is unlimited and there's nothing to buy, charge or replace. They scan, join, and walk away knowing they'll be texted — and you watch the whole queue update live on a tablet at the stand.

Because the code is dynamic, the same printed QR works forever. Change your location name, wait-time estimate or message wording from the app and every code follows along — no reprints.

Live position keeps guests calm — and nearby

The moment someone joins, their phone shows a clean 'You are 3rd in line' screen with an estimated wait. No more anxious hovering: they can see the line moving, so they relax, browse, or grab a drink instead of giving up and leaving.

Fewer walkaways means more covers. A guest who can see they're next is far more likely to wait than one staring at a closed door with no information.

The SMS pager that lives in their pocket

When a table clears, your host taps Notify and the guest gets an SMS from your own number: 'We're ready for you!' It reaches them whether they're in the lobby or down the block — something a short-range buzzer simply can't do.

SMS runs on your own Twilio account, so messages come from your business and you only ever text guests who opted in. Guests with no smartphone are no problem either: staff add them as a walk-in from the tablet and page them the same way.

FAQ

Questions, answered.

How does a QR code waitlist work?

You print one QR code at your host stand. A guest scans it with their phone camera, enters their name and party size, and lands on a live page showing their position in line. Your staff see the full queue on a tablet and tap a button to text the guest when their table is ready.

Do guests need to download an app?

No. They scan the QR with their normal phone camera and join straight from the browser — there's nothing to install. Their live 'place in line' page works the same way.

What does the SMS pager cost?

The waitlist itself is free on every plan. SMS notifications run on your own Twilio account (bring-your-own keys), so you pay Twilio's standard per-message rate and nothing extra to us.

What if a guest doesn't have a smartphone?

Your host can add them as a walk-in directly from the tablet and still text any phone number you enter for them — so no one gets left off the list.

Can guests see how long the wait is?

Yes. Their live page shows how many parties are ahead and an estimated wait based on the minutes-per-party you set, updating automatically as the line moves.

Is it just for restaurants?

No. The same QR waitlist works for clinics, salons, pharmacies, food trucks, repair shops, events and any counter with a line. Anywhere people wait, the pager lives in their pocket.

Keep reading

Related guides & tools.

Ready in 30 seconds

Replace your buzzers with a single QR code.

Free to start. Bring your own Twilio number when you're ready to text guests.